Version 1.0: This policy was last updated on 24th May 2018 in line with GDPR requirements. It may be updated in the future and we’ll post the new version here on our website.

1. Purpose of this policy

At Social Heroes, as a responsible marketing services provider, we take security and your privacy very seriously. We are committed to maintaining the trust and confidence of our customers. You entrust us with your personal data and we take that responsibility seriously.

This privacy policy covers the following topics:

  • Who we are
  • What information we collect about you
  • How we will use the information about you
  • How we ensure your privacy is maintained
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • How to contact us

2. Who we are

Venture Heroes Ltd is an marketing services provider. We are registered in England and Wales as a limited company under number 09003479 and our registered office is at Unit 1 Nicholson Road, Ryde, Isle Of Wight, England, PO33 1BE, United Kingdom. Our website address is located at: http://www.socialheroes.co.uk

3. What information we collect about you

We collect information about you when you fill in the contact form on our website, or otherwise contact us over the phone, or do business with us in person. The information that we collect is typically limited to your name, telephone number, email address, and sometimes physical address. Website usage information is collected using cookies.

4. How we will use the information about you

We collect information about you for the sole purpose of contacting you regarding your matter.

4.1. Why might you share my personal data with third parties?

We will share your personal data with third parties only where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

4.2. Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. The following activities are carried out by third-party service providers: cloud services, professional advisory services and some administrative services.

All our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

4.3. Will you sell my data?

No, we will not sell your data.

5. How we ensure your privacy is maintained

When browsing our website, you do so over HTTPS. You will notice the padlock in your web browser indicating that we have an SSL certificate installed. HTTPS is a secure protocol that encrypts any data that you enter (such as on our contact form) and submit through our website, reducing the risk of data breach.

When storing your data, we use a variety of methods to keep it safe. These include:

  • Encryption – hardware encryption on portable devices, encryption within software, and encrypted backups.
  • Staff training – our staff are all trained on data protection and take it very seriously.

We also have processes in place to identify and report personal data breaches.

6. Marketing

We will never use your personal data for marketing purposes unless you explicitly consent for us to do so.

We use a third-party provider, MailChimp, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from these mailings at any time by clicking the unsubscribe link at the bottom of any of our newsletter emails.

7. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the details given below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

8. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

9. Other websites

Our website contains links to other websites. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. This privacy policy only applies to this website, so when you click a link through to an external website you should read their own privacy policy.

10. How to contact us

If you have any queries relating to this Privacy Policy or Venture Heroes Ltd’s use of your personal data, please contact our data protection contact directly by email or by writing using the details below:

Data Protection contact: Paul Magee

by email: paul@socialheroes.co.uk

or write to us at: Venture Heroes Ltd, Unit 1 Nicholson Road, Ryde, Isle Of Wight, England, PO33 1BE, United Kingdom.